Case Manager

The role

Case Managers support patients through healthcare workflows. You will manage appointment scheduling, provider communication, insurance verifications, and patient follow-ups while shaping operational workflows and an AI-powered product.

What you will do

• Guide patients through care workflows.
• Manage appointment scheduling, provider communication, insurance verifications, and patient follow-ups.
• Use CRMs, databases, and scheduling platforms to track patient progress.
• Communicate with patients, practices, and providers via SMS, phone, and email.
• Identify and change internal processes to improve efficiency and patient experience.
• Create internal training materials and documentation.
• Help mentor and onboard new team members.
• Work flexibly in an environment where priorities shift quickly.

Required qualifications

• 2–3+ years of experience in customer service, healthcare navigation, project coordination, or similar.
• Meticulous attention to detail.
• Strong verbal and written communication skills.
• Able to work independently and prioritize across multiple tasks and timelines.
• Skilled at creating documentation and sharing knowledge with others.
• Comfortable with ambiguity and able to adapt to rapidly changing workflows.

Nice to have

• Used CRMs or patient platforms
• Worked in a startup or early-stage environment

Benefits

• Competitive salary
• Early-stage equity
• Health insurance through Thatch with a monthly allowance for medical, dental and vision plans
• 401(k) with a 4% match

Before you apply

• Applications without a valid LinkedIn profile link will not be considered

About the company

Ferry offers an SMS-based concierge service that helps patients find and book care using an AI platform. The company aims to fix how people navigate healthcare.