Strategy & Ops

The role

You will manage and improve end-to-end operations to support the patient base. You will use data to optimize processes and collaborate with engineers to implement AI-powered automation and new capabilities.

What you will do

• Manage and improve end-to-end operations to support the growing patient base.
• Develop and maintain data analyses to identify areas to optimize and monitor performance.
• Identify and implement AI-powered efficiency gains in collaboration with engineers.
• Explore, evaluate, and execute on new workflows and opportunities.
• Execute strategic partnerships and new products and services.
• Work directly with founders to make strategic decisions balancing growth with profitability.
• Spearhead high-impact initiatives across operational improvement, product development, and sales enablement.

Required qualifications

• Experience in a role requiring analytical thinking, operational discipline, and outcome ownership.
• Experience in or excitement to gain a deep understanding of healthcare and the relationship between payers, providers, and patients.
• Exceptional communication skills (written and verbal).
• Demonstrated ability to work with urgency, identify creative solutions, and go above and beyond to achieve objectives.

Benefits

• Competitive salary
• Early-stage equity (5-year grant, ISOs, early exercise available)
• Generous and comprehensive medical, dental, and vision insurance coverage
• 401(k) with a 4% match
• Unlimited PTO
• Winter break at the end of year
• Meals provided every day
• Fun team events and off sites

About the company

Ferry is a small, close-knit crew of builders that offers an SMS-based concierge service using an AI platform to help patients find and book care.