Senior Customer Success Manager

The role

This role ensures marquee health brand partners are successfully onboarded and positioned for long-term growth. You will work with growth marketing to develop co-marketing initiatives and data-driven campaigns to maximize revenue and engagement.

What you will do

• Lead end-to-end implementation for high-impact merchant partners.
• Ensure technical integration and marketing activation are seamless.
• Provide white-glove service to impactful customers.
• Educate merchants on best practices.
• Gather feedback to inform product and marketing improvements.
• Build trust-based relationships with merchants.
• Identify and execute creative, revenue-generating opportunities.
• Manage multiple high-priority accounts simultaneously.
• Align with growth marketing and cross-functional teams.

Required qualifications

• Exhibits autonomy and maturity.
• Strong eagerness to create the best possible merchant experience in health and wellness.
• Proven ability to work cross-functionally and communicate effectively with internal teams and external partners.
• Strong analytical skills and comfort with data-driven decision-making.
• Ability to manage multiple projects simultaneously and thrive in a fast-paced environment.
• Hungry, hardworking, and excited to take ownership of outcomes.
• Adaptable and resourceful, with a willingness to learn quickly and solve problems creatively.

Nice to have

• Demonstrated history of successful execution
• Background as early-stage startup executives, business development professionals, sales operations leaders, consultants, or individuals with finance experience
• Experience in growth marketing, partner success, or strategic account management
• Familiarity with health, wellness, or fintech industries

About the company

Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies. They are filling this role for a client that is a leading consumer Health & Wellness Platform.