Customer Platform Architect (Middle East)

The role

The Customer Platform Architect supports customers in deploying on-premise infrastructure hosting Filigran products. This role involves conducting health checks and providing advisory support during the pre-sales process regarding infrastructure requirements.

What you will do

• Guide customers through the deployment of their platform.
• Manage customers infrastructure issues.
• Conduct platform health checks.
• Ensure technical documentation of the architecture.
• Collaborate with the Product team to integrate architectural needs.
• Work with Solution Engineers to support pre-sales efforts.

Required qualifications

• Strong expertise in on-premise infrastructure (servers, networking, virtualization, storage).
• Exposure to cloud environments (AWS, Azure, GCP).
• Practical experience with containerization runtimes and orchestration platforms such as docker, podman and kubernetes.
• Solid understanding of kubernetes architecture and helm-based application deployments.
• Strong problem-solving skills and the ability to diagnose complex infrastructure issues.
• Background in customer-facing technical roles.
• Fluent in English.
• Fluent in Arabic.
• Comfortable working in a remote, async-first environment, with strong autonomy and ownership.
• Communication skills to explain complex technical concepts to various audiences.
• Analytical mindset and the ability to identify effective solutions for infrastructure challenges.
• Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain.

Nice to have

• Previous experience in the cybersecurity industry

Benefits

• Competitive compensation + equity
• Remote-first flexibility
• 25 days PTO baseline
• Volunteer days
• Equipment choice with additional support for remote work and development needs
• Two annual in-person get-togethers

About the company

Founded in 2022, Filigran is a global cybersecurity company on a mission to empower defense teams through open-source solutions. Their eXtended Threat Management (XTM) platform brings together threat intelligence, exposure validation and cyber risk reduction.