Operations Lead

The role

You will own high-priority projects that cut across product, operations, customers, and external partners. You will drive ambiguous problems to working solutions by building processes, working with engineering, and using data.

What you will do

• Own high-priority projects that cut across product, operations, customers, and external partners.
• Take loosely defined problems and drive them through execution.
• Work directly with customers and internal teams to translate problems into requirements.
• Build new processes and operating systems.
• Identify recurring operational problems to be solved through tooling, automation, or product.
• Write requirements and work with engineering to build tools.
• Use data to understand processes and identify bottlenecks.
• Build lightweight tools and automations.
• Help launch new products, partners, workflows, and markets.
• Jump into business areas that need ownership and make them more scalable.

Required qualifications

• Strong generalist who is unusually good at getting things done.
• Comfortable starting with an ambiguous problem.
• Experience owning projects across multiple functions.
• Ability to turn a stakeholder's problem into a concrete plan and coordinate delivery.
• Natural tendency to think about systems.
• Comfortable working directly with customers and external partners.
• Analytically minded and comfortable using data to make decisions.
• Technical fluency to work closely with engineers and understand technical products.
• Comfortable writing requirements documents, digging into workflows, or doing manual work.
• Quick learner who does not need previous experience in every problem solved.

Nice to have

• SQL
• APIs
• automation tools
• experience building lightweight internal tools
• Experience at an early-stage startup, in product or operations, consulting, banking, or another environment where you've had to operate across functions

About the company

Fin is a next-generation payments platform built for high-value, global, and instant transactions. It is a Series A-stage company backed by Sequoia, Circle, and other notable investors.