Product Manager

The role

This role owns the operator experience for an applied AI platform for consumer law. You will decide agent autonomy, design verification workflows, and define next actions for case managers.

What you will do

• Own the operator experience
• Decide which work agents complete without human input and where they need sign-off
• Design how operators check agent work and catch errors
• Make it obvious what has been done and what needs to be done when a case manager opens a file
• Spend time with operators
• Set direction and priorities
• Ship with engineers
• Measure success by operator speed, work quality, and agent autonomy

Required qualifications

• Experience owning meaningful product work in a fast-moving, ambiguous environment, from discovery through execution and iteration
• A track record of deeply understanding user journeys, operational workflows, and the decisions people need to make within them
• Strong product judgment to turn complex workflows into clear experiences, priorities, and practical next steps
• The ability to reason through how people and AI agents work together
• The ability to earn trust with engineers and cross-functional partners, align them around a product direction, and follow through on delivery
• A habit of staying close to users after launch and judging success by whether they can understand what happened, take the right next action, and complete work efficiently and well

Nice to have

• Experience building AI-powered products or workflows that combine automation with human decisions and handoffs
• Experience with workflow-heavy, operational, or B2B products
• Experience building products for users working in high-trust or high-stakes environments
• Experience helping establish product practices at an early-stage or rapidly changing company

Before you apply

• Intro conversation about background, motivation, and the role
• Interview with a leader on the team
• Case Interview practical exercise
• Onsite to meet the team

About the company

Finch is building an applied AI platform for consumer law. The platform combines AI agents and legal operators to reduce manual work and expand access to justice.