Strategy & Operations

The role

You will identify important problems and opportunities to build and test workflows, playbooks, and systems. You will define metrics, build tools or automations, and own the results through adoption and iteration.

What you will do

• Take an ambiguous business problem and question the assumptions
• Define the metric to determine if a problem is solved
• Test ideas quickly and build a useful process, tool, or automation
• Scope larger product work with engineering
• Ship smaller improvements yourself
• Own the result through adoption and iteration
• Make the system work reliably without depending on you

Required qualifications

• 2–5 years in a problem-solving role such as consulting, BizOps, strategy, or tech
• Evidence of learning quickly in unfamiliar domains
• Built and shipped a tool, workflow, or automation that people actually use
• Strong quantitative judgment
• Ownership to define the problem, measure progress, and see a solution through

Nice to have

• Built with AI tools such as Claude
• Worked at an operations-heavy startup
• Partnered closely with engineers

Before you apply

• All applications are reviewed together
• Intro conversation
• Interview about solving ambiguous problems and building systems
• Case Assignment practical exercise
• Onsite visit to NYC office

About the company

Finch is building the applied AI platform for consumer law. The platform combines AI agents and legal operators to reduce manual work for law firms.