Implementation Specialist

San Francisco, CA. Posted 3 months ago

The role

You will own customer onboarding end to end by landing in their environment and wiring up integrations. You will perform technical discovery, build integrations with real customer data, and drive product adoption.

What you will do

Own customer onboarding end to end
Scope integrations and get customers to production fast
Build integrations and solve problems using real customer data
Run technical discovery to diagnose extraction or pipeline breaks
Turn successful launches into adoption and expansion
Partner with the Deployment team to hit targets
Act as the trusted technical voice during rollout
Bring field learnings back to product and engineering
Decide when to solve problems personally or pull in engineering

Required qualifications

3+ years in a customer-facing technical role or equivalent
Experience in implementation, forward-deployed, solutions, or customer-facing engineering
Ability to read code, use an API, and build a real integration
Experience taking customers from signed to live in production
Ability to translate between deep technical detail and business value
Authorized to work in the US

Nice to have

Experience at a developer, API, or AI-infra product
Background as an implementation or onboarding engineer at API/devtools companies
Background as a solutions engineer who owned the full lifecycle
Background as a technical account manager who built things
Background as an ex-founder who sold and delivered their own product

Benefits

Competitive equity
15 days mandatory PTO, anything after 24 days is available
12 weeks fully paid parental leave
$100 USD/month wellness stipend
$1,000 USD/year learning and development expense
Team offsites
3 paid months sabbatical after 4 years
Medical, dental, and vision coverage
Employer-paid life, AD&D, short-term, and long-term disability
Teladoc virtual care and Rightway health guide
Talkspace mental health support
Carrot fertility and family building

Before you apply

Must be authorized to work in the US
H-1B transfers, F-1 OPT, STEM OPT, TN, and E-3 supported
Cannot sponsor new H-1B visas for candidates outside the US
Process includes a 40-hour paid work trial

About the company

Firecrawl is an AI infrastructure company that turns the web into data for AI agents using an API. It is a small team that has reached 8 figures in ARR and has over 200k GitHub stars.