Success Engineer

San Francisco, CA. Posted 3 months ago

The role

You will be a technical partner for customers to deepen product usage and solve hard technical problems. You will build integrations, run technical discovery, and drive account adoption and expansion.

What you will do

Own the technical health of accounts
Deepen customer usage and catch problems before churn
Build integrations and solve technical problems with real customer data
Run technical discovery to diagnose extraction or pipeline breaks
Turn technical wins into adoption and expansion
Partner with the Deployment team to hit targets
Act as the trusted technical voice for accounts over their lifecycle
Bring field learnings back to product and engineering
Decide when to solve problems personally or pull in engineering

Required qualifications

3+ years in a customer-facing technical role or equivalent
Ability to read code, use an API, and build a real POC or integration
Experience owning and growing accounts over time
Ability to translate between deep technical detail and business value
Authorized to work in the US

Nice to have

Experience at a developer, API, or AI-infra product
Background as a customer success or solutions engineer at API/devtools companies
Background as a customer-facing engineer who owned accounts from deployment through expansion
Background as a technical account manager who built things
Background as an ex-founder who sold and delivered their own product

Benefits

Salary based on impact, not tenure
Competitive equity
15 days mandatory PTO, plus more after 24 days
12 weeks fully paid parental leave
$100 USD/month wellness stipend
$1,000 USD/year learning and development expense
Team offsites
3 paid months sabbatical after 4 years
Medical, dental, and vision coverage
Employer-paid life, AD&D, short-term, and long-term disability
Teladoc and Rightway access
Talkspace access

Before you apply

Open to candidates already authorized to work in the US
Supports H-1B transfers, F-1 OPT and STEM OPT, TN, and E-3
Not able to sponsor new H-1B visas for candidates outside the US
Includes a 40-hour paid work trial

About the company

Firecrawl is an AI infrastructure company that turns the web into data for AI agents. It provides an API that converts URLs into markdown or structured data.