Head of Process & Controls - Finance and Operations

The role

The Head of Process & Controls will build and lead operational processes, controls, and governance to scale AI infrastructure. This person will own end-to-end process architecture across AI infrastructure workflows, token and usage accuracy, Order-to-Cash, and Purchase-to-Pay.

What you will do

• Build the foundational process architecture for AI infrastructure and financial operations.
• Define end-to-end processes, ownership, controls, and escalation procedures.
• Lead the transition from manual operations toward AI-enabled, automated process execution.
• Partner with Engineering, Data, Finance, and Product teams to implement AI-enabled workflows.
• Standardize the end-to-end process framework for AI infrastructure operations.
• Ensure reliable measurement and reconciliation of AI token and infrastructure usage data.
• Own and improve the end-to-end Order-to-Cash process.
• Own and optimize the Purchase-to-Pay process for AI infrastructure and related services.
• Design and maintain a scalable controls framework across infrastructure operations.
• Build and lead a high-performing Process & Controls organization.

Required qualifications

• 10+ years of experience in process transformation, controllership, finance operations, business operations, internal controls, or related disciplines.
• Significant leadership experience building or transforming complex, cross-functional processes.
• Demonstrated experience establishing process foundations in environments with immature, fragmented, or rapidly evolving workflows.
• Strong expertise in Order-to-Cash and Purchase-to-Pay processes.
• Experience designing financial and operational control frameworks in technology, cloud infrastructure, SaaS, hyperscale infrastructure, or other consumption-based businesses.
• Strong understanding of usage-based billing, metering, reconciliation, pricing, and consumption economics.
• Track record of simplifying processes and reducing manual work through automation.
• Experience partnering with Engineering, Data, Product, Finance, Accounting, and Procurement organizations.
• Strong knowledge of ERP, billing, procurement, data, and financial systems.
• Experience designing automated reconciliations and exception-management processes.
• Familiarity with AI-enabled workflow automation, anomaly detection, and intelligent operations.
• Familiarity with SOX, financial reporting controls, audit requirements, and accounting processes.

Nice to have

• Experience operating in a high-growth AI, cloud infrastructure, hyperscaler, or technology company.
• Experience with consumption-based revenue and cost models.
• Familiarity with cloud providers and AI infrastructure vendors.
• Experience implementing or scaling usage metering, billing, FinOps, procurement, reconciliation, or workflow platforms.
• Experience leading large-scale process clean-up, transformation, and automation programs.

About the company

Fireworks is a platform for specialized intelligence that enables companies to build, train, and serve AI models. It is a Series D company valued at $17.5 billion.