Global Channel Billing and Payment Manager

The role

The Global Channel Billing and Payment Manager will own billing and receivables operations for usage-based customer business. This role works at the intersection of Finance Operations, Product, Engineering, Data, and Revenue Accounting to ensure customer usage flows accurately into accounts receivable and cash.

What you will do

• Own operational billing processes for usage-based customers.
• Manage customer billing setup and ensure configurations and account information are accurate.
• Monitor the usage-to-bill lifecycle to ensure usage is captured, rated, and billed.
• Perform usage-to-billing reconciliations and investigate discrepancies.
• Monitor billing exceptions, failed billing events, and unusual transactions.
• Partner with Product, Engineering, Data, and Finance Systems teams to resolve systemic billing issues.
• Manage receivables, aging, collections, unapplied cash, and customer account exceptions.
• Investigate customer billing disputes and drive timely resolution.
• Support month-end close including billing completeness, AR reconciliations, and aging validation.
• Execute SOX and O2C controls and maintain documentation.

Required qualifications

• 3–6+ years of experience in Billing Operations, Order-to-Cash, Finance Operations, Accounts Receivable, or a related function.
• Strong analytical skills and comfort working with large or complex billing datasets.
• Ability to investigate discrepancies across multiple systems and identify root causes.
• Strong understanding of billing, AR, reconciliation, and financial control concepts.
• Experience with ERP, billing, payment, CRM, and data/reporting tools.
• Ability to communicate effectively across both Finance and technical teams.
• Strong automation and process-improvement mindset.

Nice to have

• Experience with usage-based, consumption-based, SaaS, cloud, infrastructure, API, or other high-volume billing models
• Experience with SOX controls or operating in a controlled financial environment
• SQL or similar data-analysis experience

About the company

Fireworks is a Series D company valued at $17.5 billion that provides a platform for specialized intelligence, enabling companies to build, train, and serve AI models. The company is backed by AMD, NVIDIA, Sequoia Capital, and others.