AI Deployment Strategist

The role

You will act as the technical backbone for customer relationships by driving onboarding, technical adoption, and long-term account health. You will manage the technical and commercial aspects of deploying AI workloads on the Fireworks inference platform.

What you will do

• Partner with Sales to map customer technical and organizational landscapes
• Quantify business cases for deployment and define scoped pilots
• Author internal scoping briefs for AI Field Engineering
• Own post-sale technical relationships from kickoff through go-live
• Partner with AI Field Engineering to transition PoC to production
• Build and execute joint success plans
• Serve as the primary technical point of contact for strategic accounts
• Advise customers on model selection, fine-tuning, and optimization
• Act as the technical escalation point for production issues
• Synthesize customer patterns to inform product and engineering roadmaps

Required qualifications

• Bachelor's degree
• 4+ years in a technical, customer-facing role: Deployment Strategy, Technical Account Management, Solutions Engineering, Forward-Deployed Engineering, or Technical Customer Success at an enterprise so
• Strong technical foundation: comfortable with APIs, cloud infrastructure (AWS/GCP/Azure), and hands-on coding ability to debug integrations
• Direct experience with LLMs in production
• Track record of managing enterprise relationships end-to-end
• Excellent written and verbal communication
• Comfortable owning ambiguity in a fast-moving, early-stage function

Nice to have

• Experience scoping high-value engagements
• Experience with inference optimization, model serving infrastructure, or open-source model ecosystems (Llama, Mixtral, DeepSeek, etc.)

Benefits

• Solve Hard Problems
• Build What’s Next
• Ownership & Impact
• Learn from the Best

About the company

Fireworks is a Series D company providing a platform for specialized intelligence, enabling companies to build, train, and serve AI models. The company is valued at $17.5 billion and is backed by investors including NVIDIA and Sequoia Capital.