Customer Trust Specialist

The role

The Customer Trust Specialist will run the customer-facing side of the trust program. This person will handle security questionnaires, operate a trust automation platform, and support customer conversations regarding security, privacy, and AI-governance.

What you will do

• Handle security questionnaires end to end including intake, drafting, review, and delivery.
• Operate and improve the trust automation platform.
• Keep the knowledge base current by updating answers and ingesting new evidence.
• Handle one-off customer requests for evidence and Trust Center access.
• Support customer calls alongside Sales and Solutions to field security, privacy, and AI-safety questions.
• Support contract reviews for security and privacy terms in DPAs and MSAs.
• Follow standing rules to protect the company and customers.
• Track program data including knowledge-base gaps and automation efficiency.
• Help maintain public trust artifacts like the Trust Center and security whitepapers.

Required qualifications

• 3 to 5 years of experience in customer-facing security, trust, or GRC roles.
• Hands-on experience with security questionnaires and the customer security-review process.
• Experience with frameworks such as SOC 2, ISO 27001, GDPR/UK GDPR, NIST.
• Some exposure to contracts (DPAs, MSAs).
• Strong written communication.
• Working knowledge of cloud environments (AWS, GCP, or Azure) and SaaS architectures.
• Interest in trust automation and AI-assisted tooling.
• Precise, detail-oriented mindset.
• Collaborative, low-ego approach.
• Comfortable working with a US-based team, including some overlap with US Eastern hours.

Nice to have

• Familiarity with AI/ML platforms, LLM inference, or AI governance concepts (zero data retention, content guardrails, EU AI Act).

About the company

Fireworks is a Series D company providing a platform for specialized intelligence to build, train, and serve AI models. The company is valued at $17.5 billion.