Forward Deployed Engineer, Integrations

The role

You will own customer integrations end to end from discovery and architecture to implementation and go-live. You will translate customer processes into production designs and build reusable connectors and reference architectures.

What you will do

• Own customer integrations from discovery and requirements through architecture, build, test, and go-live.
• Translate customer management of parts, BOMs, purchase orders, and other processes into production designs.
• Decide when to implement directly, reuse connectors, enable customer teams, or use integration partners.
• Scope work, set acceptance criteria, review quality, and hold delivery for integration partners.
• Monitor, alert, and respond to incidents for production integrations.
• Convert one-off implementations into connectors, reference architectures, and documentation.
• Provide platform feedback to Product and Engineering regarding API and data model gaps.

Required qualifications

• 6+ years in customer-facing or delivery-oriented engineering such as solutions architecture, integration engineering, forward deployed engineering, or technical consulting.
• Must have shipped production code yourself.
• Must have taken at least one complex enterprise integration from a vague first conversation to running reliably in production.
• Real depth in API-based integration including REST or GraphQL, webhooks, auth protocols, async processing, and data transformation.
• Knowledge of distributed-systems including idempotency, ordering, retries, reconciliation, and observability.
• Ability to sit with customer manufacturing or IT teams and leave with a scoped technical plan from ambiguous descriptions.
• Ability to explain architecture, tradeoffs, and risks to both staff engineers and VPs of Operations.

Nice to have

• Manufacturing systems experience such as ERP, PLM, MES, procurement, finance, or warehouse platforms.
• Experience with NetSuite, SAP, Dynamics 365, Teamcenter, Arena, Duro, or SolidWorks PDM.
• Integration platforms or middleware such as Prismatic, Boomi, MuleSoft, Workato, or Informatica.
• Connectors, SDKs, or developer documentation you built that other people actually used.
• Comfort with enterprise security and deployment constraints like SSO/OAuth, audit requirements, regulated or on-premise environments, or restricted networks.
• Background in aerospace, defense, or advanced manufacturing.

Benefits

• Health Insurance; medical, vision, dental, & life insurance.
• Paid Parental Leave.
• Employee Stock Option Plan.
• Team outings, group lunches, open office, happy hours.
• Paid holidays, sick days.
• Flexible Friday and PTO.
• 401K.

Before you apply

• First Resonance participates in E-Verify.
• New hire's Form I-9 information will be shared with the federal government to confirm authorization to work in the U.S.

About the company

First Resonance accelerates the speed and reliability of hardware development for companies manufacturing the next generation of hardware products. They build the ION Factory OS, an operating system for factories.