Lead Incident Responder

The role

The Lead Incident Responder will lead incidents as a senior incident commander and manage a 24/7 on-call rotation for the US region. This person will build and develop a team of senior incident responders and drive communications during declared incidents.

What you will do

• Lead incidents as a senior incident commander in the on-call rotation
• Serve as the escalation backstop for responders on call
• Own the 24/7 coverage model, rotation discipline, and response SLAs for the US region
• Build and develop a team of senior incident responders
• Drive executive, legal, and customer communications during declared incidents
• Own the joint operating relationship with Physical Security and Data Center Operations
• Run the post-incident review cadence and drive remediation to completion
• Hold the bar on the agentic triage layer

Required qualifications

• Led material incidents end to end as a senior incident commander at organizations with sophisticated, well-resourced threat actors
• Managed and grown a team of senior responders while staying in the on-call rotation
• Designed or run a 24/7 on-call program including coverage models, rotation discipline, SLAs, and escalation chains
• Move between technical containment and executive, legal, or customer-facing communications during a declared incident
• Made disclosure-grade calls under regulatory and customer reporting clocks
• Built operating relationships across security, infrastructure, and physical or facilities teams
• Led incidents that crossed boundaries between security, infrastructure, and physical or facilities teams
• Work in non-climate-controlled environments, including active construction areas, data halls, electrical and mechanical rooms, and outdoor spaces
• Lift, carry, push and pull up to 40 pounds on your own
• Sit, stand, walk, kneel, bend and crouch for long periods
• Wear the required personal protective equipment (PPE)
• Climb stairs and ladders, and move around equipment, cable trays and uneven surfaces

Nice to have

• Incident response bridging cyber, physical, and OT or ICS surfaces
• Experience at critical-infrastructure operators, data centers, or 24/7 high-availability environments
• Standing up or scaling an IR team and on-call program from scratch
• Operating under FedRAMP, SEC, or similar regulated incident-reporting regimes
• Agent-augmented IR, including triage, investigation, or response automation

Benefits

• Competitive total compensation package (salary + equity)
• Retirement or pension plan, in line with local norms
• Health, dental, and vision insurance
• Generous PTO policy, in line with local norms
• Equity in the form of restricted stock units

About the company

Fluidstack delivers 10 to 100s of GWs of compute faster than anyone else by acquiring power, designing and building data centers, and operating them. They are focused on building civilization-scale infrastructure for AI.