Patient Navigator

The role

You will meet with patients at a partner clinic to help them understand and move forward with physician-recommended treatment options. You will act as a bridge between software and patients by driving conversion and educating patients on advanced therapies.

What you will do

• On-site patient engagement at the partner clinic during operating hours.
• Greet, meet with, and follow up with patients flagged by the recommendation tool.
• Walk patients through advanced therapy options in clear, non-clinical language.
• Answer questions and help patients feel confident pursuing physician recommendations.
• Schedule consultations and coordinate next steps to drive conversion.
• Build trust and partner with clinic staff including front desk, medical assistants, and physicians.
• Identify candidates in real time and integrate into clinic workflow.
• Track conversion metrics and report feedback on the recommendation tool.
• Operate within HIPAA guidelines and respect the clinical environment.

Required qualifications

• 2+ years in a patient-facing role (medical assistant, patient navigator, patient access, clinic intake, healthcare sales, or comparable).
• Comfortable spending the workday in a clinical environment and interacting with patients in varying states of pain or stress.
• Ability to explain medical concepts clearly without being a clinician yourself.
• Self-directed and reliable.
• Based in Minnesota or willing to relocate, with reliable transportation to the clinic.
• HIPAA-trained, or willing to complete training before starting.

Nice to have

• Background in pain management, MSK, orthopedics, or a related specialty.
• Prior experience as a patient navigator, medical assistant, or patient access representative.
• Bilingual (Spanish or other language relevant to the patient population).
• Lives within easy commuting distance of the partner clinic.

About the company

Flagler Health is building the clinical operating system for modern musculoskeletal care. They partner with MSK provider groups and specialty clinics to help them grow and deliver longitudinal care.