Rev Cycle Customer Success Manager

The role

You will design and own customer success processes with a focus on RCM operations for MSK practices. You will manage relationships with provider groups and oversee third-party billing partner performance.

What you will do

• Own dozens of relationships with provider groups to ensure satisfaction and retention.
• Serve as the primary point of contact and subject matter expert for RCM-related questions.
• Onboard new customers and ensure implementation of the tech platform and services.
• Manage and monitor third-party billing partner relationships and performance.
• Oversee and advise on front-end RCM operations including prior authorizations and eligibility.
• Monitor and guide back-end RCM operations including AR work-down and denial management.
• Create and present monthly reports to customers regarding clinical and financial outcomes.
• Identify revenue leakage and reimbursement gaps and collaborate to remediate.
• Gather and relay RCM and operational feedback to Flagler leadership.
• Collaborate with sales and tech teams to ensure a seamless customer journey.

Required qualifications

• 7–10 years in RCM leadership or customer-facing revenue operations roles within MSK, orthopedic, or procedural specialties.
• Hands-on experience managing third-party billing vendors including performance oversight and SLA enforcement.
• Deep working knowledge of RCM in procedural specialties including front-end and back-end revenue optimization.
• Expertise designing and implementing RCM technologies to augment practice-specific workflows.
• Full-cycle RCM fluency from front-end to back-end.
• Strong working knowledge of coding and billing for pain management and orthopedics.
• Ability to translate RCM performance data into executive-level insights and strategic action plans.
• Ability to manage complex, multi-stakeholder projects independently.
• Comfortable with Google Drive and/or Microsoft Office.
• Familiarity with common EHRs, practice management systems, and clearinghouses.

Nice to have

• Professional coding certification (CPC, CCS, COC or equivalent)
• Degree in Health Information Management
• Specialty credentials such as COSC or CASCC

Benefits

• Competitive salary
• Meaningful equity
• Unlimited PTO

About the company

Flagler Health is building the clinical operating system for modern musculoskeletal care. They partner with MSK provider groups and specialty clinics to help them grow and operate more efficiently.