Medical Assistant (“Care Counselor”)

The role

The Medical Assistant will facilitate patient enrollment into RTM using a portal. They will make daily calls and texts to document health status and support patients with health pointers.

What you will do

• Facilitate the enrollment of patients into our RTM using Flagler’s portal.
• Make daily calls and text messages to patients to document patient health status and keep them engaged.
• Assist in the collection and documentation of patient health information, including histories, health status and new symptoms.
• Support patients by sending health pointers (stretches, meditation videos, light exercises).
• Maintain strict confidentiality in handling patient information, adhering to HIPAA regulations and company policies.

Required qualifications

• Certification as a Medical Assistant (CMA (AAMA) Exam) - nationally certified.
• 2+ years of experience working as an MA in office or remote
• Proficiency with technology such as Zoom, Slack, and online enrollment platforms.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Excellent communication skills, both verbal and written, with a focus on empathy and patient support.
• Ability to work independently in a remote setting, showing initiative and self-motivation.
• Familiarity with HIPAA regulations and a commitment to maintaining patient privacy.
• Access to laptop with working microphone, camera, and reliable internet connection.
• Access to a quiet space to work full time.

Nice to have

• Neurology
• Orthopedics
• Physical & Rehabilitation Medicine
• Sports Medicine

Benefits

• A fully remote work environment, allowing for flexibility and work-life balance.
• Opportunities for professional growth and development within a rapidly growing tech-driven company.
• A supportive and inclusive culture that values different opinions and fosters innovation.

About the company

Flagler Health is building the clinical operating system for modern musculoskeletal care. They partner with MSK provider groups and specialty clinics to help them grow and deliver longitudinal care.