Account Manager

The role

You will own a portfolio of existing customer accounts to drive growth and retention. You will build relationships with clinic and provider-group stakeholders to help them get more value from the platform.

What you will do

• Own a portfolio of existing accounts and carry a target for growth and retention.
• Build strong relationships with decision-makers and day-to-day users.
• Learn account goals and workflows to surface ways to get more value from the platform.
• Identify and close expansion opportunities from first conversation through signed agreement.
• Prepare proposals, pricing, and business cases.
• Lead regular account reviews and renewals.
• Partner with Customer Success, Product, and Revenue Operations.
• Track account health and forecast growth in the CRM.

Required qualifications

• 5 to 7 years in account management, sales, or a customer-facing revenue role, with a record of growing existing accounts.
• A consistent track record of hitting growth or retention targets.
• Strong relationship-building, communication, and negotiation skills.
• Comfort with CRM and sales tooling, pipeline management, and data-driven account planning.
• Ability to manage a portfolio of accounts and priorities at once without losing the details.

Nice to have

• Healthtech and enterprise experience, highly preferred.
• Experience growing existing customer accounts or expanding product adoption.
• Familiarity with revenue operations tooling and analytics.

About the company

Flagler Health is building the clinical operating system for modern musculoskeletal care. They partner with MSK provider groups and specialty clinics to help them grow and operate more efficiently.