Product Operations Intern

The role

The Product Operations Intern will work with customer-facing and product teams to gather insights and support customer interactions. You will document processes and help translate real-world feedback into product improvements.

What you will do

• Support customer implementations and onboardings alongside CSMs
• Build internal tooling to improve CS and product operations
• Identify process gaps and design fixes
• Own knowledge base infrastructure
• Build and maintain the signals and reporting layer
• Collaborate with Product and Engineering to translate customer pain points into requirements
• Support QA for new feature releases

Required qualifications

• Based in Singapore with authorization to work
• Currently pursuing or recently completed a degree in Business, Product Management, Computer Science, Finance, or a related field
• Strong written and verbal communication skills
• Detail-oriented and organized
• Comfortable jumping on customer calls and representing the team professionally
• Curious about how B2B SaaS products work
• Able to work independently and proactively raise blockers

Nice to have

• Familiarity with anti-fraud, AML, compliance, or fintech concepts
• Prior internship or project experience in a product, operations, or customer-facing role
• Proficiency in using data analysis tools and techniques
• Interest in AI, machine learning, or intelligent automation

Benefits

• Hands-on exposure to a fast-growing Y Combinator startup
• Direct mentorship from product and customer success leads
• Real responsibilities
• A front-row seat to how enterprise B2B SaaS is built, sold, and operated
• Opportunity to convert to a full-time role for exceptional performers
• Work alongside a high-caliber team from Y Combinator, ex-AWS, and Palantir
• Low-bureaucracy environment
• Minimal meetings
• Asynchronous communications culture

Before you apply

• Visa sponsorship not available

About the company

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. They operate as a lean, high-performance team with high individual ownership and direct access to leadership.