Customer Support

Montevideo. Posted 5 days ago

The role

You will be the first line of help for U.S. dealerships using Flai. You will troubleshoot issues, work with engineering to triage bugs, and support customer success tasks.

What you will do

Configure and personalize AI for each customer.
Investigate and resolve issues with calls, texts, appointments, and integrations.
Triage and document bugs for the engineering team.
Assist Customer Success with onboarding, account configuration, and user setup.
Identify patterns in tickets to provide product feedback.
Execute and improve support processes.

Required qualifications

Fluent English
1+ years in a customer support, technical support, or customer-facing role
Problem solver
Operational discipline
Customer obsessed
Calm under pressure
Availability for U.S. hours

Nice to have

Experience with the automotive or dealership industry (DMS/CRM/schedulers, BDC workflows)
Experience with support tools like Zendesk, Intercom, HubSpot, or similar
Comfort with light technical work (integrations, data mapping, reading logs)
Fluent Spanish

Benefits

Flexible PTO

About the company

Flai is building an AI-native communications platform for car dealerships. They have deployed products across hundreds of dealerships in the U.S. and are backed by several VCs.