Implementation Manager

The role

The Implementation Manager owns the process of moving dealerships from signed to live on Flai. You will manage integrations, configure AI settings, train dealership staff, and handle on-site launches.

What you will do

• Run every go-live from kickoff to hand-off for single rooftops and multi-store groups.
• Travel to dealerships for go-lives, training and post-launch tune-ups.
• Coordinate DMS and scheduler connections, phone systems and data mapping.
• Troubleshoot alongside engineering.
• Configure dealership hours, menus, op codes, routing rules and appointment workflow.
• Train service advisors, BDC agents, service managers and fixed ops directors.
• Own time-to-live, early adoption, and first-30-day results.
• Pass live accounts to Customer Success with clear notes and results.
• Plan and run phased rollouts across dealer groups and OEM-backed programs.
• Provide feedback to the product team regarding integration gaps and workflow edge cases.

Required qualifications

• 3+ years launching software in dealerships, ideally service-side: schedulers, DMS, or service lane tools.
• Fixed ops fluency.
• Comfortable traveling >50% of the time, often on short notice, to dealerships across the U.S.
• Technical comfort with integrations, data mapping, configuration and troubleshooting.
• Project discipline to manage several launches at once.
• Strong trainer and communicator.
• High ownership.
• Excited to be early.

Nice to have

• Dealership experience

Benefits

• Equity
• Travel expenses covered
• Full benefits including medical, dental and vision
• Flexible PTO

About the company

Flai is building the leading AI-native service CRM for car dealerships. The company is live in many hundreds of dealerships across the U.S. and is backed by investors including Toyota Ventures and First Round Capital.