Associate Education Services Specialist (12 month contract)

The role

You will run customer education programs including webinars, on-demand courses, and how-to videos. You will also support the production of the annual user conference and manage the Education Services calendar.

What you will do

• Record, edit, caption, and publish how-to videos and course lessons
• Run backend logistics for Flash Talks and Training Workshops
• Compile metrics and generate performance reports for workshops
• Produce the monthly Customer Success Briefing and quarterly performance review
• Set up one-off customer training webinars and publish recordings
• Support live production of FUSE annual user conference via backend admin
• Monitor and reply to the Education Services community inbox
• Propose process improvements and contribute to new initiatives

Required qualifications

• Demonstrated video editing, including captions, with a sample you can share
• Clear, concise customer-facing writing
• A detail-oriented, organized approach to tracking several projects at once
• Comfort learning new software fast, such as a webinar platform, CRM or marketing automation tool, or a learning management system
• Comfort with audio and screen recording
• The judgment to flag blockers early and know when to ask for help

Benefits

• Company-funded virtual events
• Gym reimbursements
• Expensed lunches
• Cultural initiatives
• Inclusive employee events
• Regular one-on-ones
• Regular schedule of performance reviews
• Learning and development opportunities
• Formalized career paths

Before you apply

• Join our Talent Network to stay updated on news and upcoming opportunities

About the company

Flashpoint is a leader in threat data and intelligence. They deliver data from relevant sources enriched by human insights through the Flashpoint Ignite platform.