Head of Customer Deployments

The role

The Head of Customer Deployments will own the technical customer journey through onboarding, implementation, and custom builds. You will manage customer implementations end to end and partner with engineering and product leadership.

What you will do

• Own Customer Deployments at the intersection of customers and engineering.
• Own customer implementations end to end from contract signature through steady-state adoption.
• Partner with engineering and product leadership on changes to reduce engineering role in customer builds.
• Work with Product to train and enable customers and build documentation.
• Build a project management system to be used across Product, CS, and Engineering.
• Be the owner of escalations between engineering and CS.
• Scope work and manage expectations by turning customer wants into realistic requirements.
• Scope how integrations work with customers and partners.
• Learn the product deeply to configure workflows and agents.
• Own the rollout and custom workflows that drive expansion with existing customers.

Required qualifications

• Experience owning implementation, solutions, or another technical customer-facing delivery role at B2B software companies.
• Experience managing technical customer relationships at a level where you could coach others on it.
• Technical enough to learn a complex product deeply, configure workflows, read an integration, and ask engineers the right questions.
• Operator's instincts.
• Excellent written and verbal communication.
• High ownership and hands-on by default.

Benefits

• Top tier cash and equity compensation
• Competitive medical, dental, and vision benefits
• Fully covered lunches and dinners
• The opportunity to learn quickly, grow fast, and be rewarded for your contributions

About the company

FleetWorks is fixing the system for matching trucks with jobs. Their customers are freight brokers.