Engagement Manager

The role

You will own customer relationships from onboarding through renewal. You will partner with customers to understand strategic priorities and drive product adoption.

What you will do

• Own the customer relationship from onboarding through adoption, expansion, and renewal
• Partner closely with each customer to understand their strategic priorities
• Drive adoption for each customer by identifying new teams, users, and use cases
• Run multiple engagements simultaneously
• Build systems, tooling, and onboarding flows to scale
• Bring structured insight back to the product and founding team

Required qualifications

• Ability to translate customer business challenges into a clear path forward
• Strong project management instincts across multiple concurrent workstreams
• Ability to navigate a wide stakeholder landscape with confidence and credibility
• Commercial awareness to identify and act on opportunities to grow accounts
• AI native in approach and tool usage
• Belief that AI can fundamentally change how companies manage compliance

Nice to have

• A background in law, compliance, or regulated industries

About the company

Freda is building a compliance operating system to bring clarity and automation to a complex domain. The founding team aims to use AI to transform how companies understand, execute, and demonstrate compliance.