Group Account Manager

The role

You will manage, retain, and expand a growing portfolio of B2B healthcare customers. You will support small medical practices and micro-clinics through onboarding, adoption, renewals, and expansion.

What you will do

• Manage relationships across a large portfolio of SMB healthcare customers.
• Identify at-risk accounts and implement strategies to improve retention.
• Analyze product usage to uncover upsell and cross-sell opportunities.
• Partner with customers for successful onboarding and training.
• Apply account management strategies to streamline workflows.
• Use CRM systems and usage insights to prioritize efforts.
• Collaborate with Customer Success, Sales, Product, and Support teams.
• Solve problems independently to ensure customer support.

Required qualifications

• 5–8 years of relevant experience in account management, customer success, or a related customer-facing role.
• Demonstrated success managing a high-volume portfolio of SMB or small-to-medium business accounts.
• Proven track record of improving customer retention, driving renewals, and identifying expansion opportunities.
• Experience developing or improving scalable account management processes and customer engagement strategies.
• Strong analytical skills to interpret customer data and prioritize accounts.
• Excellent communication and relationship-building skills.
• Comfort operating independently in a fast-paced, entrepreneurial environment with evolving processes.
• Strong sense of ownership, accountability, adaptability, and commitment to delivering exceptional customer experiences.

Nice to have

• Previous experience at an early-stage or high-growth technology company.
• Experience working with healthcare providers, medical practices, or healthcare technology products.
• Familiarity with AI-powered tools and products.
• Experience with CRM and productivity platforms such as HubSpot, Gong, Slack, Google Workspace, or similar tools.
• Experience working effectively with distributed teams in highly collaborative, asynchronous environments.

Benefits

• Competitive compensation and equity in a high-growth company.
• Medical, dental, and vision benefits for eligible U.S.-based employees.
• Unlimited PTO.
• A 401(k) plan.

About the company

Freed combines clinician love with AI technology to create products that make clinicians happier. Their first product is an AI scribe that automates medical documentation.