Enterprise Implementation Engineer

The role

Implementation Engineers get Freshpaint live on customer websites and applications. You will turn customer requirements into implementation plans and guide technical setup and validation.

What you will do

• Manage a portfolio of 20–30 clients representing $2–4MM in ARR
• Own technical execution of implementations, onboarding, adoption, and growth
• Ensure all product features are onboarded
• Maintain high NPS scores for implementation and account satisfaction
• Help customers navigate the data privacy landscape
• Validate implementation behavior against requirements and expected data flows
• Educate customers on the value of the healthcare data privacy platform
• Communicate technical concepts to marketers, engineers, and executives
• Serve as a trusted technical advisor to customer champions and executives
• Identify expansion opportunities and work with Account Management

Required qualifications

• At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role
• Clear understanding of web technologies, analytics, and front-end development
• Experience implementing, onboarding, supporting, and troubleshooting platform configurations
• Working proficiency with tag management platforms like Google Tag Manager
• Working proficiency with HTML, CSS, and JavaScript
• Ability to align technical concepts and features with required capabilities
• Strong operational discipline with an analytical, process-oriented mindset
• Exceptional oral and written communication skills
• Ability to excel in a collaborative, geographically distributed team environment
• Ability to work independently with minimal supervision
• Deep commitment to customer success and service mentality

Nice to have

• Experience working with customer data and/or marketing technology products
• Experience with HTML, CSS, JavaScript, SQL
• Experience working with integrating data using front-end and server-side APIs
• Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.)
• Experience working with demand-side platforms like The Trade Desk, StackAdapt, or similar
• Domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare (B2B and/or B2C)
• Experience working with customers in the Healthcare industry
• Deep knowledge of customer data, product analytics, and common vendors in the space

Benefits

• Competitive pay + generous equity
• Half-day Fridays, every Friday
• 16 weeks fully paid parental leave
• Flexible PTO with a required 2-week minimum
• Top-tier health, dental & vision (100% covered for you, 80% for dependents)
• Intentional & engaging company offsites

About the company

Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). It is backed by investors including Y Combinator and Intel Capital.