Freshpaint

Senior Enterprise Account Manager

Remote - US. Posted 2 months ago

The role

You will own the full lifecycle relationship for a book of strategic healthcare customers. You will drive net revenue retention, product adoption, renewals, and expansion through consultative partnership.

What you will do

  • Own net revenue retention and ARR across a book of ~25–35 strategic customers.
  • Build and execute account and value plans to drive product adoption and expansion.
  • Lead renewals, upsells, and cross-sells.
  • Run structured executive check-ins and QBRs.
  • Use Freshpaint, Looker, and HubSpot to monitor health and forecast.
  • Partner cross-functionally to remove blockers and unlock new value.
  • Serve as a trusted advisor and voice of the customer.
  • Travel up to 30% for onsite visits, conferences, and Freshpaint events.

Required qualifications

  • 7+ years in customer-facing, commercial owning roles in B2B SaaS working with Enterprise customers.
  • Proven track record of driving adoption, renewals, and expansion.
  • Strong consultative skills.
  • Data-driven and operationally excellent.
  • Technically curious and comfortable translating between various technical and executive roles.
  • Excellent written and verbal communication.

Nice to have

  • Experience working with customer data, analytics, or marketing technology products.
  • Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
  • Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
  • Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).
  • Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.

Benefits

  • Competitive pay
  • generous equity
  • Half-day Fridays, every Friday
  • 16 weeks fully paid parental leave
  • Flexible PTO with a required 2-week minimum
  • Top-tier health, dental & vision (100% covered for you, 80% for dependents)
  • Intentional & engaging company offsites

About the company

Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). It is backed by investors including Y Combinator and Intel Capital.