Freshpaint

Support Engineer

Remote - US. Posted 11 days ago

The role

You will serve as a frontline technical expert helping customers navigate and troubleshoot a complex product. You will investigate issues by working in the codebase and across systems using Go, TypeScript, and SQL.

What you will do

  • Own and drive customer issues to resolution end-to-end
  • Troubleshoot and resolve complex technical issues across the stack
  • Investigate application behavior using Go, TypeScript, and SQL
  • Analyze system architecture and code to identify root causes
  • Partner cross-functionally with Engineering, Customer Success, and Account teams
  • Support customers across the full lifecycle, including onboarding and ongoing usage
  • Communicate technical issues clearly to both technical and non-technical audiences
  • Create and maintain internal runbooks and customer-facing documentation
  • Surface customer feedback and insights to inform product improvements

Required qualifications

  • 2+ years in a technical support, solutions engineering, or software engineering role
  • 2+ years in a customer-facing position
  • Ability to read and write code
  • Experience troubleshooting across frontend and backend systems
  • Strong analytical and problem-solving skills with a self-service mindset
  • Clear and effective communicator across a range of audiences
  • Highly organized, able to manage multiple issues and priorities simultaneously
  • Customer-first mindset with strong empathy and ownership
  • Familiarity with databases & SQL

Nice to have

  • Go, JavaScript/TypeScript preferred
  • Familiarity with debugging production environments
  • Experience working with SQL and data-heavy systems
  • Background collaborating closely with Product and Engineering teams
  • Contributions to technical documentation, help centers, or knowledge bases

Benefits

  • Competitive pay + generous equity
  • Half-day Fridays, every Friday
  • 16 weeks fully paid parental leave
  • Flexible PTO with a required 2-week minimum
  • Top-tier health, dental & vision (100% covered for you, 80% for dependents)
  • Intentional & engaging company offsites

About the company

Freshpaint is a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). It is backed by investors including Y Combinator and Intel Capital.