Customer Success Engineer (contract based)

The role

You will act as a technical liaison between customers and the engineering team. You will help developers and enterprises deploy, scale, and optimize generative and agentic AI workloads on FriendliAI infrastructure.

What you will do

• Guide new users through onboarding, setup, and best practices
• Document technical learnings, common patterns, and solutions
• Transform lessons learned into actionable knowledge for internal and external users
• Create and maintain documentation, tutorials, and sample projects
• Provide technical support via Instant messages, Slack, email, and meetings
• Collaborate with engineering to debug production issues and prioritize fixes
• Lead customer-facing technical sessions, demos, and Q&As

Required qualifications

• 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.)
• Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent
• Strong technical background in backend systems or AI tooling
• Excellent written and verbal communication skills (both Korean and English)
• Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain)
• Experience working with APIs, CLI tools, and deployment workflows
• Ability to explain complex technical concepts clearly and concisely

Nice to have

• Strong technical writing skills with experience authoring user-facing or internal technical content
• Experience writing developer documentation or educational content
• Prior experience working with enterprise customers or managing technical escalations
• Contributions to developer communities or open source
• Familiarity with model serving platforms and inference workflows
• Hands-on experience building with agentic or autonomous AI frameworks

Benefits

• Flexible working hours
• Daily lunch and dinner provided
• unlimited snacks and beverages
• Supportive and highly collaborative work environment
• Health check-up support
• top-tier equipment/hardware support
• Competitive compensation
• startup equity
• health insurance

About the company

FriendliAI is building an AI inference platform that makes large language and multi-modal models fast, efficient, and deployable at scale. They power high-throughput, low-latency AI workloads for organizations worldwide.