Frontcareers

Account Manager

Chicago, IL. Posted 4 days ago

The role

You will own the commercial health and growth of a portfolio of customers. You will manage renewals, uncover expansion opportunities, and build relationships with customer stakeholders.

What you will do

  • Manage renewals and expansion opportunities across a portfolio of core customers
  • Identify upsell and cross-sell opportunities
  • Build business cases, negotiate contracts, and close commercial deals
  • Develop strong relationships with customer stakeholders
  • Introduce AI capabilities and other relevant offerings to customers
  • Collaborate with Customer Success to drive expansion and mitigate churn risk
  • Create and execute account plans
  • Maintain accurate CRM records, manage pipeline, and forecast renewals and expansion
  • Partner with Sales, Support, Product, Marketing, and Services

Required qualifications

  • 3–5 years in Account Management, Customer Success, or a related commercial role
  • Track record of owning revenue outcomes including renewals, upsell, cross-sell, or expansion in a quota-carrying or metrics-driven environment
  • Ability to build credibility with a range of stakeholders
  • Strong discovery, negotiation, and problem-solving skills
  • Experience partnering with Customer Success, Support, Product, Services, and other teams
  • Strong organization and attention to detail
  • Ability to interpret customer usage, engagement, and health data
  • Comfort leveraging AI tools and Front’s AI capabilities
  • Experience working in B2B SaaS is required

Nice to have

  • experience with customer experience, support, collaboration, or communications products

Benefits

  • Competitive salary
  • Equity
  • Private health insurance, including plan options at no cost to employees
  • Paid parental leave
  • Flexible time off policy
  • Flexibility to work from home Monday and Friday
  • Mental health support with Workplace Options
  • Family planning support with Maven
  • $100 per month Lifestyle Stipend
  • Wellness Days
  • Winter Break

About the company

Front is a customer operations platform built for B2B complexity. It is backed by Sequoia Capital and Salesforce Ventures.