Director of IT, Corporate Security & Infrastructure

The role

This leader will own the systems, identity, and security foundation for the company globally. You will lead global helpdesk operations, corporate IT, and enterprise security while acting as a player-coach.

What you will do

• Own technology experience and systems including laptop management, endpoint security, email, and collaboration tools
• Manage endpoints across Mac and Windows devices
• Own integration governance across iPaaS tools
• Partner with the Office team on planning and build-out for US and international offices
• Own capacity planning and IT budget management
• Manage strategy, roadmaps, and support for Google Workspace, Slack, Zoom, Jira, Notion, and SaaS tools
• Define strategy and roadmap for corporate security including SaaS, endpoint, network, and physical security
• Partner with internal compliance teams on SOC 2 and ISO 27001 requirements and audits
• Own incident response for corporate systems
• Lead and grow a global IT and Security team of 4+ members

Required qualifications

• 8+ years in IT, infrastructure, or security
• 3+ years managing a team you hired and developed
• Hands-on depth in identity, cloud infrastructure, network, and endpoint management
• Deep experience running an IAM program with hands-on experience implementing and managing Okta
• Experience with a modern SaaS stack including Slack, Google Workspace, Zoom, Iru, Notion, Microsoft 365
• Experience running a security program including SOC 2 Type II, access reviews, incident response, and vendor risk
• Experience building IT operations end-to-end including intake, SLAs, runbooks, and on-call
• Formal change management experience
• iPaaS or integration platform governance (Workato, MuleSoft, Boomi, Tray, or similar)
• Budget ownership and capacity planning in a high-growth environment
• Executive-level influence
• Clear written communication with non-technical stakeholders

Nice to have

• Deployed AI into IT or security operations
• Working knowledge of MCP, agent authentication patterns, and AI agent access questions
• Experience supporting a distributed, global workforce across multiple offices and time zones
• Experience at a company of 300 to 1,500 people where you were the most senior technical person in your function
• Comfort with the GTM stack: Salesforce, Snowflake, GitHub, Jira
• Inherited a function with known gaps and fixed them

Benefits

• Competitive salary
• Equity
• Private health insurance, including plan options at no cost to employees
• Paid parental leave
• Flexible time off policy
• Flexibility to work from home Monday and Friday
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend
• Wellness Days
• Winter Break

About the company

Front is a customer operations platform built for B2B complexity. It is backed by Sequoia Capital and Salesforce Ventures.