Strategic Account Manager

The role

You will guide complex workforce SaaS technology implementations and serve as a strategic advisor to senior leaders in government, education, and industry. You will manage the customer lifecycle from platform design and implementation through renewal and expansion while bridging communication between customers and product teams.

What you will do

• Lead end-to-end implementation of complex workforce technology solutions
• Develop implementation strategies, work plans, and governance structures
• Facilitate discovery sessions to understand customer goals and constraints
• Lead discussions on workflows, user journeys, and data flows
• Build trusted relationships with executive sponsors and technical stakeholders
• Lead executive presentations, steering committee meetings, and workshops
• Partner with Product, Engineering, Data, and Design to clarify customer needs
• Identify recurring customer needs and market trends for the product roadmap
• Deliver platform demonstrations to various audiences
• Identify opportunities to expand platform usage and strengthen partnerships

Required qualifications

• Significant experience in strategic customer success, management consulting, workforce development, education technology, government technology, implementation, or a related field
• Strong project and program management skills
• Ability to manage multiple work-streams, dependencies, and stakeholders
• Demonstrated ability to advise and present to senior executives and high-level stakeholders
• Exceptional verbal and written communication skills
• Strong problem-solving skills
• Comfort operating in ambiguous, evolving environments
• Consultative approach to relationship building
• Ability to quickly learn new policies, programs, technical concepts, and market dynamics

Nice to have

• Strong knowledge of the public workforce system, education-to-employment pathways, economic development, or adjacent workforce topics
• Experience leading complex, multi-stakeholder technology implementations or transformation initiatives
• Confidence discussing technical topics such as integrations, data exchanges, system configurations, and product development

Before you apply

• The hiring process includes a performance challenge
• The hiring process includes rounds of interviews

About the company

FutureFit AI is a SaaS/AI technology company with a mission to help more people get to better jobs faster and cheaper. The team consists of 30-50 people across the US and Canada.