Account Director (Open Recruitment)

The role

The Account Director will drive strategic growth with existing market research clients. You will cultivate long-term relationships, manage an assigned book of business, and ensure client satisfaction while meeting revenue and profitability targets.

What you will do

• Achieve assigned revenue targets through retention and expansion of the existing book of business.
• Deepen client relationships to uncover incremental revenue opportunities.
• Lead the Account Team in managing the book of business.
• Foster strategic customer relationships and drive awareness for Fuel Cycle solutions.
• Use tech stack including Salesforce, ChurnZero, and Gong to track client activity.
• Act as the strategic point of contact providing guidance on research design and business issues.
• Develop proposals and deliver strategic presentations.
• Lead or co-lead final report writing and presentation of findings.
• Partner with Research Managers to ensure project specifications and quality.
• Lead cross-functional teams and manage client relationships across multiple departments.

Required qualifications

• 5-8 years of Account Management or Client Services experience in a SaaS, digital marketing technology or market research environment.
• Proven track record of managing and growing a portfolio of key accounts (~1M).
• Demonstrated success in achieving revenue targets through upselling and cross-selling.
• Experience managing complex client relationships and multiple stakeholders.
• Ability to consult on business challenges and provide strategic solutions.
• Experience leading cross-functional teams.
• Proficiency with SaaS solutions and market research tools.
• Familiarity with digital marketing technologies and data analytics platforms.
• Ability to use Salesforce, ChurnZero, and Gong.

Nice to have

• 5 years of supplier side experience
• Experience in market research methodologies and project management
• Strong aptitude for research consulting with highly developed analytic skills

Benefits

• Medical, dental, and vision insurance plans
• 401(k) with Company Match
• Equity Purchase Option
• Flexible Work Schedule
• 15 vacation days and 7 sick days per year
• 12 company holidays
• 4 floating holidays/recharge days
• Paid Parental Leave
• Monthly Internet & Phone Stipend
• Access to Rightway, Headspace, and Peloton
• Weekly community lunches, refreshments, and snacks at NY headquarters

About the company

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights. It is a market research disruptor with an AI-powered Insights Platform.