AI Operations Associate

New York Office. Posted a month ago

The role

You will lead the effort to make company functions AI-native, starting with IT. You will build and deploy AI agents to replace manual workflows and show business impact.

What you will do

Build AI agents for IT service desk and app automation
Build AI pipelines for security and network automation
Monitor and tune agents against internal SLAs
Build BI dashboards for infrastructure and agent performance
Work with Product and Engineering as Customer Zero for Product
Find and prioritize automation opportunities in HR, Legal, and Customer Success
Create and own the internal AI playbook
Partner with Product and Engineering on platform and MCP infrastructure
Keep data clean and agreed across supported teams
Build evaluation loops into every workflow

Required qualifications

A track record of building and shipping AI solutions in a business setting
Hands-on experience with agentic development: Claude Code, MCP, prompt engineering, and evaluation loops
Python for automation and data analysis
SQL for querying and reporting
Familiarity with enterprise systems (CRM, marketing automation, ERP, BI)
Comfort with ambiguity and strong prioritization across a broad scope

Nice to have

A systems thinker who can see how tools like Salesforce, marketing automation, and finance systems connect
Fluent in AI-native workflow concepts: agents, MCP, human-in-the-loop design
Clear communicator with both technical and business audiences
A builder who prototypes the replacement rather than documenting the current process

Benefits

Medical, dental, and vision insurance plans
401(k) with Company Match
Equity Purchase Option
Flexible Work Schedule
15 vacation days and 7 sick days per year
12 company holidays
4 floating holidays/recharge days
Paid Parental Leave
Monthly Internet & Phone Stipend
Access to Rightway, Headspace, and Peloton
Weekly community lunches, refreshments, and snacks in LA & NY

About the company

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights. Their AI-powered Insights Platform is built for speed, precision, and scale.