Fullstory

Customer Solutions Engineer, Strategic Accounts

Atlanta, Remote. Posted 9 days ago

The role

You will own 8–12 of Fullstory's largest customers to help them get value from the product. You will execute Proofs of Value, build Executive Business Reviews, and handle technical troubleshooting for web and mobile.

What you will do

  • Plan and execute Proofs of Value to validate capabilities and prove ROI
  • Help customers build with advanced capabilities like Funnels, Journeys, and Mobile SDKs
  • Build and present Executive Business Reviews
  • Troubleshoot issues using browser dev tools, front-end code, SDKs, and APIs
  • Plan and run onsites, working sessions, and customer events
  • Find new use cases and lead technical evaluations for add-ons
  • Work with Account Executives to protect renewals and grow expansion revenue
  • Use AI tools to prepare for meetings and speed up troubleshooting

Required qualifications

  • 3–5 years in a customer-facing technical role working with enterprise or strategic accounts
  • Comfortable in browser DevTools
  • Can read HTML, CSS, and JavaScript
  • Worked with APIs, JSON, and SDK installs
  • Understand how iOS and Android apps are built
  • Experience helping customers implement and get value from a technical SaaS product
  • Experience owning or co-owning renewal or expansion targets, or a clear interest in moving into a role with a number attached

Nice to have

  • experience at a digital experience, product analytics, or similar SaaS company

Benefits

  • Flexible PTO policy
  • Annual company-wide closure
  • Federal holidays
  • Sponsored benefit packages for US-based Fullstorians
  • Supplemental coverage options for international Fullstorians
  • Professional development opportunities through training programs
  • Annual learning subsidy for US and EMEA-based employees
  • Monthly productivity stipend for US and EMEA-based Fullstorians
  • Team off-sites and an annual full-company meet-up
  • Paid parental leave
  • Bereavement leave, including miscarriage/pregnancy loss

About the company

Fullstory is a behavioral data platform that helps businesses understand and improve digital experiences. The company empowers companies to uncover insights and optimize customer and employee journeys.