Senior Manager, Content and Communications

The role

You will lead Fullstory's content and communications strategy by turning customer insights and product innovation into stories. This hands-on role involves content strategy, editorial leadership, and PR to build brand trust and value.

What you will do

• Lead an integrated content and communications strategy
• Create content across formats including research, thought leadership, and customer stories
• Shape Fullstory's voice as editor-in-chief by writing and editing high-priority work
• Drive public relations and executive communications in partnership with Matter Communications
• Build reusable AI skills and workflows in Claude
• Coordinate priorities across Brand, Campaigns, Product Marketing, Demand Generation, Sales, and Customer Success
• Brief and direct freelance creators and agency partners

Required qualifications

• Portfolio of writing and editing demonstrating command of language and ability to turn complex topics into clear stories
• Experience owning content strategy through execution
• Experience managing external communications channels including executive perspectives and media pitches
• Examples of practical AI work such as reusable skills or workflows or interactive content built with Claude Code or comparable tools
• Experience leading editorial work across teams and external partners

Benefits

• Flexible PTO policy
• Annual company-wide closure
• Federal holidays
• Sponsored benefit packages for US-based Fullstorians
• Supplemental coverage options for international Fullstorians
• Professional development opportunities through training programs
• Annual learning subsidy for US and EMEA-based employees
• Monthly productivity stipend for US and EMEA-based Fullstorians
• Team off-sites
• Annual full-company meet-up
• Paid parental leave
• Bereavement leave

Before you apply

• Candidates must reside within a commutable distance to the Atlanta office

About the company

Fullstory is a behavioral data platform that helps businesses understand and improve digital experiences. The company focuses on uncovering insights to optimize customer and employee journeys.