Collections Executive

The role

You will provide support to SME business owners by assessing financial situations and proposing solutions. You will manage accounts with a focus on cash collection, aged debt clearance, and minimizing loan defaults.

What you will do

• Provide comprehensive support to SME business owners
• Assess financial situations, diagnose problems, and propose solutions
• Build rapport and understand customer needs
• Manage accounts with a focus on cash collection and aged debt clearance
• Minimize loans defaulting
• Manage own productivity and workload to achieve service levels
• Undertake ad hoc duties to meet business needs
• Comply with regulatory and FCA guidelines

Required qualifications

• Experience in a customer facing role/environment (6 months+) within a Financial Services organisation
• Experience of consistently achieving targets, SLAs, and KPIs
• Organised with great attention to detail
• Ability to use multiple systems concurrently
• Ability to empathise with borrowers
• Commitment to assist borrowers through customer service skills
• Motivated and deadline-driven
• Ability to work under pressure whilst maintaining quality of work
• Ability to proactively identify ways to use Generative AI to streamline daily tasks
• Confident using approved AI tools safely and effectively

Benefits

• Benefit allowance you can tailor to your own life and family
• Private medical and dental
• Health assessments
• Access to a digital GP
• Life assurance
• Share schemes
• Financial coaching
• Dedicated annual learning allowance
• Electric car scheme
• Cycle-to-work scheme
• Season ticket loans
• Parental leave policies

About the company

Funding Circle is a fintech company that uses data to provide funding to UK small businesses. It has the energy of a start-up with the stability of a public company.