Head of Product, Multi-Product Experience

The role

This role owns the strategy for the customer experience and its outcomes. You will lead the Multi-product Experience Product team to deliver a seamless lifetime customer experience across products.

What you will do

• Set the vision and strategy for how customer experience needs to evolve.
• Build capabilities and journeys used by multiple product lines and internal teams.
• Lead and develop a team of Product Managers.
• Support the growth and development of the culture within the broader Product team.
• Partner with Engineering, Product and broader leadership.

Required qualifications

• 7+ Years of relevant experience in product management building high-quality consumer grade multi-product customer experiences.
• Strong experience of partnering with Design and Engineering.
• Led and developed teams of Product Managers to deliver value for customers and the business.
• AI-native. You've built with Claude Code or Codex or similar, and you bring that into how the team designs and builds.
• Strong communication and interpersonal skills.

Nice to have

• Experience in Fintech, ideally lending.
• A track record of customer experience transformation.
• Both consumer and SME exposure.

Benefits

• Benefit allowance you can tailor to your own life and family.
• Private medical and dental.
• Health assessments.
• Access to a digital GP.
• Life assurance.
• Share schemes.
• Financial coaching.
• Dedicated annual learning allowance.
• Electric car and cycle-to-work schemes.
• Season ticket loans.
• Award-winning parental leave policies.
• Barista coffee and subsidised Just Eat lunches.

About the company

Funding Circle is a fintech company that builds a platform to provide funding to UK small businesses. It has the energy of a start-up with the stability of a public company.