Recoveries Account Executive

The role

You will manage a portfolio of defaulted loan accounts. You will negotiate repayment arrangements to recover outstanding debt and achieve positive outcomes for investors.

What you will do

• Manage a portfolio of defaulted loan accounts
• Negotiate repayment arrangements to recover outstanding debt
• Build trust and rapport with borrowers and guarantors
• Find sustainable repayment solutions
• Demonstrate investigatory and analytical skills for cost-effective recoveries
• Support focused campaigns and initiatives to drive performance
• Liaise with instructed third parties and professional advisors
• Work with in-house Collections, Litigation & Business Support Teams

Required qualifications

• Proven experience in Collections, Recoveries, or Credit Control
• Experience in consistently achieving targets, SLAs, and KPIs
• Organised with great attention to detail
• Ability to use multiple systems concurrently
• Ability to empathise with borrowers
• First-class customer service skills
• Highly self-motivated and resourceful
• Proven track record of working independently
• Ability to proactively identify ways to use Generative AI to streamline daily tasks
• Confident using approved AI tools safely and effectively

Benefits

• Benefit allowance to tailor to life and family
• Private medical and dental
• Health assessments
• Access to a digital GP
• Life assurance
• Share schemes
• Financial coaching
• Dedicated annual learning allowance
• Electric car scheme
• Cycle-to-work scheme
• Season ticket loans
• Parental leave policies

About the company

Funding Circle is a fintech company that uses data to provide funding to UK small businesses. It has the energy of a start-up with the stability of a public company.