Fundingcircle
Head of Revenue Operations
London, Remote. Posted 5 days ago
The role
You will lead the RevOps and AI automations team to improve capabilities for customer facing teams. You will work with AI and traditional GTM tools to help sales teams work faster and more effectively.
What you will do
- Own the KPI suite, dashboards and weekly performance reporting for Sales, Service and Collections.
- Set the analytics standard across customer-facing teams.
- Own the RevOps build roadmap as both product manager and builder.
- Develop AI-assisted quality assurance, coaching tooling, call transcription and conversational intelligence.
- Identify and prioritise initiatives that drive business value.
- Identify and execute operational efficiency gains across sales and contact-centre processes.
- Drive team adoption of tools and best practices.
- Act on customer insight and drive improvements to customer journeys.
- Lead a high-performing RevOps team while scaling the function.
Required qualifications
- Track record of unlocking actionable insights that drive revenue growth.
- Ability to translate data into business strategy.
- Hands-on with CRM, reporting, data analytics and AI.
- Experience working closely with Sales and Marketing teams.
- Experience building with and on top of AI.
- Experience getting frontline teams to change how they work.
- Ability to own and prioritise a roadmap with a small team and broad remit.
- Demonstrated ability to manage multiple high-level stakeholders.
- Proven ability to get the best from a small, expert team.
Nice to have
- Salesforce
Benefits
- Benefit allowance you can tailor to your own life and family
- Private medical and dental
- Health assessments
- Access to a digital GP
- Life assurance
- Share schemes
- Financial coaching
- Dedicated annual learning allowance
- Electric car and cycle-to-work schemes
- Season ticket loans
- Award-winning parental leave policies
- Barista coffee and subsidised Just Eat lunches
About the company
Funding Circle is a fintech company that uses data to provide funding to UK small businesses. It has the energy of a start-up with the stability of a public company.