Furtherai

Agent Engagement Manager

San Francisco. Posted 9 months ago

The role

You will own end-to-end customer implementations from kickoff through go-live and adoption. You will work with founders, engineers, and the go-to-market team to turn customer feedback into product improvements and establish scalable delivery processes.

What you will do

  • Own end-to-end customer implementations including kickoff, discovery, solution design, configuration, testing, go-live, and hypercare
  • Lead kickoff calls and workshops with customer stakeholders
  • Develop project plans and manage timelines
  • Partner with engineering to scope integrations and troubleshoot technical issues
  • Drive adoption by building training programs and identifying champions
  • Handle objections and navigate organizational resistance
  • Surface expansion opportunities and hand off to sales
  • Translate customer feedback into product insights
  • Build and codify delivery best practices

Required qualifications

  • Willing and able to work 5 days per week in-person in San Francisco or NYC
  • Comfortable with ambiguity, long hours, and a fast-paced startup environment
  • Demonstrated hunger and growth mindset
  • 3+ years of experience leading customer implementations, enterprise deployments, or technical projects
  • Strong project management skills
  • Excellent presentation skills
  • Comfortable handling objections and navigating customer resistance
  • MBB consulting background (McKinsey, BCG, Bain)

Nice to have

  • Insurance industry experience
  • Experience implementing SaaS or AI products for enterprise customers
  • Technical fluency—comfortable discussing APIs, integrations, and data workflows
  • Experience with change management and driving user adoption at scale
  • Prior experience at a startup or high-growth company where you built processes from scratch

Benefits

  • Fully covered, best-in-class health, dental, and vision benefits
  • Competitive Compensation & meaningful stock options
  • Unlimited PTO
  • Outstanding in-office culture in the heart of San Francisco
  • Lunch and dinner onsite
  • Team events, such as happy hours and off-sites
  • Commuter benefits
  • Company 401(k)

About the company

FurtherAI is a company helping to reinvent commercial insurance with reliable, intelligent AI workflows.