Customer Success Manager

The role

The Customer Success Manager drives adoption, retention, and satisfaction for a high-volume portfolio of emerging business accounts. This role uses data-driven insights and scalable programs to maximize account health and influence renewals.

What you will do

• Manage a portfolio of 300+ accounts through 1:1 engagement and one-to-many programs.
• Maintain monthly touchpoints through digital communication, automated outreach, and live meetings.
• Guide customers through onboarding, adoption, and best practices.
• Monitor G2 usage and review generation metrics to identify gaps.
• Use health signals and adoption metrics to identify at-risk accounts and implement interventions.
• Partner with Account Managers on renewal strategy.
• Escalate recurring customer pain points to resolve systemic issues.
• Drive integrations between G2 and customer marketing and sales tech stacks.
• Help customers operationalize Buyer Intent in their workflows.
• Act as the voice of the customer to influence product enhancements and roadmap priorities.

Required qualifications

• 1–4 years of experience in SaaS Customer Success, Account Management, or a related client-facing role.
• Proven success managing high volume portfolios, ideally in marketing or revenue tech environments.
• Deep understanding of Buyer Intent, ABM, and MarTech ecosystems.
• Strong analytical and problem-solving skills with the ability to interpret data and derive actionable insights.
• Excellent relationship-building and communication skills across both technical and business audiences.
• Experience working cross-functionally with Sales, Product, and Marketing teams.
• Fluent in English with excellent presentation and written communication skills.

Nice to have

• Marketing expertise - knowledge of digital marketing, demand generation, advertising or pipeline acceleration strategies
• Industry background in SaaS, marketing technology, digital advertising, or paid media consulting
• Experience managing integrations and advising customers on CRM or marketing automation platforms (e.g., Salesforce, HubSpot)
• Exposure to AI tools and automation to improve efficiency in customer engagement
• Experience with data visualization or reporting tools such as Looker

Before you apply

• G2 incorporates AI-powered technology to enhance the candidate evaluation process.
• Applicants can opt out of AI assistance by entering their email address in the Automated Processing Legal Notice field.

About the company

G2 is the world's largest and most trusted software marketplace. It has joined forces with Capterra, SoftwareAdvice, and GetApp to create a large source of online data and software insights.