Buyer Success Specialist

The role

The Buyer Success Specialist performs lead review and quality assurance while providing buyer email and ticket support. This person reviews lead notes, verifies information against recorded calls, and responds to buyer inquiries across Capterra, GetApp, and Software Advice.

What you will do

• Review, proofread, and enhance lead notes for software vendor partners.
• Compare lead notes with recorded call audio to verify documentation.
• Identify missing information, inconsistencies, and qualification gaps.
• Coordinate with Advisors and Advocates to clarify buyer information.
• Review Advisor calls to assess adherence to call flows and standards.
• Manage high volume of lead reviews within required turnaround times.
• Provide clear, constructive feedback to colleagues.
• Manage assigned buyer emails and passback tickets.
• Answer buyer questions and re-engage selected buyers.
• Process direct unsubscribe requests.

Required qualifications

• 1–3 years of experience in quality assurance, content review, proofreading/editing, or customer support.
• Strong written and spoken English communication skills.
• Excellent grammar, proofreading, and editing skills.
• Strong active listening skills.
• Experience using Microsoft Excel and customer relationship management (CRM) tools.
• Ability to maintain accuracy and consistency while handling high-volume, repetitive work within strict deadlines.
• Strong organizational skills.
• Sound judgment and accountability for the quality and completeness of work.
• Ability to provide constructive feedback and collaborate effectively with colleagues.
• A customer-focused approach to responding to buyer inquiries and resolving issues.
• Ability to learn software markets, qualification criteria, and operational processes quickly.
• Availability to work the required overnight schedule in India and adjust for U.S. daylight saving time changes.

Nice to have

• Direct experience reviewing sales leads or validating lead qualification information.
• Experience proofreading and enhancing vendor-facing lead notes.
• Experience reviewing recorded calls or chat transcripts for quality assurance.
• Experience providing email customer support or managing ticket queues.
• Experience in a software marketplace, B2B lead generation, or a related environment.
• Experience coaching, teaching, or delivering actionable quality feedback.

About the company

G2 is the world's largest and most trusted software marketplace. It has joined forces with Capterra, SoftwareAdvice, and GetApp to create a large source of online data and software insights.