Technical Account Manager I (Fed Ramp)

The role

You will own strategic customer relationships for Enterprise customers in a FedRAMP-authorized cloud environment. You will act as a primary customer advocate and advisor to ensure operational success and alignment with platform standards.

What you will do

• Own ongoing customer relationships following implementation and production go-live.
• Serve as the primary operational and strategic point of contact for customer accounts.
• Advise customers on operational best practices, process adherence, and platform adoption strategies.
• Coordinate cross-functional teams during operational incidents, escalations, and customer-impacting events.
• Drive customer meeting cadence, operational reviews, and executive status updates.
• Ensure customers align with Knox operational expectations, SLAs, incident response procedures, and change management processes.
• Identify customer risks, operational gaps, or adoption concerns and proactively drive mitigation plans.
• Partner with TIMs and Engineering teams to ensure continuity between implementation and long-term operations.
• Advocate for customer needs internally while balancing platform standards and operational scalability.
• Support continuous improvement initiatives related to customer operations, service delivery, and customer experience.

Required qualifications

• 3+ years total experience, including at least 2 years directly supporting FedRAMP, RMF, or federal authorization activities.
• 3+ years of experience in FedRAMP, federal cybersecurity/compliance, RMF, ISSO/ISSM support, security assessment/audit, cloud operations, technical account management, or a related role.
• At least 2 years of direct experience supporting FedRAMP or federal RMF authorization and ongoing authorization activities.
• Working knowledge of FedRAMP, NIST RMF, and NIST SP 800-53.
• Experience participating in authorization activities such as SSP/control documentation, evidence collection, assessment support, POA&M management, ConMon, significant changes, annual assessments, or r
• Experience working with or supporting Cloud Service Providers, federal agencies, 3PAOs, ISSOs/ISSMs, AOs, or other stakeholders involved in federal authorization.
• Familiarity with federal cloud procurement and the relationship between a SaaS provider, FedRAMP authorization, agency ATOs, and government customers.
• Strong customer communication, organization, and stakeholder coordination skills.

Nice to have

• Familiarity with AWS, Azure, or GCP
• Bachelor’s degree or equivalent relevant experience

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• unlimited PTO
• employee funded 401k plan

Before you apply

• Requires U.S. citizenship.
• Dual citizenship is not permitted.
• Must be able to provide documentation verifying sole U.S. citizenship status.
• Offer is contingent upon successful completion of pre-employment screenings, including a background check.

About the company

Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions.