IT Administrator

The role

This person will provide day-to-day IT support across hardware, software, laptops, and SaaS applications. They will troubleshoot issues, manage platforms, and assist with user provisioning and documentation.

What you will do

• Provide day-to-day IT support across hardware, software, laptops, and SaaS applications
• Troubleshoot issues related to Google Workspace, Slack, Zoom, and other workplace tools
• Help manage platforms such as Google Workspace, Okta, Slack, Zoom, Jira, and Confluence
• Assist with user provisioning, permissions management, and access troubleshooting
• Maintain accurate documentation, guides, and operational procedures
• Assist with improving workflows and reducing repetitive manual tasks
• Learn and work with automation tools, APIs, and scripting over time
• Help identify opportunities to improve the employee IT experience
• Partner with operations, security, and engineering teams on internal technology initiatives
• Contribute ideas that improve efficiency, scalability, and overall IT operations

Required qualifications

• Bachelor’s degree or equivalent experience in Information Systems, IT, Computer Science, Cybersecurity, or a related field and up to 3 years’ experience
• Strong communication and customer service skills
• Strong organizational skills and attention to detail
• Interest in modern IT systems, SaaS platforms, and automation

Nice to have

• Technical support experience preferred
• Experience or familiarity with tools such as: Google Workspace, Okta, Slack, Zoom, and ServiceNow
• Experience troubleshooting and supporting windows and macOS endpoints
• Basic understanding of identity and access management, onboarding/offboarding and asset lifecycle management
• Exposure to scripting or automation tools like: PowerShell, Python and JavaScript
• Understanding of basic cybersecurity principles such as MFA, password management, phishing awareness, and access control
• CompTIA A+, Network+, Security+, Google IT Support, or similar certifications are a plus

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• unlimited PEO
• employee funded 401k plan

Before you apply

• Requires U.S. citizenship
• Dual citizenship is not permitted
• Must be able to provide documentation verifying sole U.S. citizenship status
• Offer is contingent upon successful completion of all required pre-employment screenings, including a background check

About the company

Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions.