Security Operations Analyst - Tier 1

The role

You will review alerts and decide whether to escalate, contain, or close them. You will handle performance, availability, and security issues from a single queue.

What you will do

• Review alerts and decide what to do
• Handle performance and availability issues alongside security ones
• Follow runbooks for containment
• Call the senior analyst on duty when a runbook runs out
• Work customer requests and tickets once higher priorities are clear
• Leave notes for the next shift
• Hand over with a written log

Required qualifications

• CompTIA Security+ or an equivalent certification, or the ability to earn it within 90 days of starting
• Hands-on experience in IT operations, a help desk, a network operations center, or something similar
• Good judgment about when to escalate
• Comfort working on your own if the shift is an overnight
• U.S. citizenship
• Ability to provide documentation verifying sole U.S. citizenship status
• Ability to pass a government background investigation

Nice to have

• An active security clearance or having held one

Benefits

• Fixed and published schedule
• Three consecutive days off every week on the four-day rotation schedules
• Certification costs and renewals covered, including the first attempt and a retake
• Shift premium paid on the hours you actually work in a premium window
• Medical
• Dental
• Vision
• Life & Disability
• unlimited PEO
• employee funded 401k plan

Before you apply

• Requires U.S. citizenship
• Dual citizenship is not permitted
• Must provide documentation verifying sole U.S. citizenship status
• Must be able to pass a government background investigation
• Offer is contingent upon successful completion of all required pre-employment screenings

About the company

Knox runs the largest Federal and DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions.