Technical Implementation Manager (Fed Ramp)

The role

You will own the end-to-end customer onboarding lifecycle for Federal customers into FedRAMP-authorized cloud environments. You will coordinate between customer technical teams and internal SRE, Security, and Compliance teams to ensure operational readiness.

What you will do

• Own the end-to-end customer onboarding lifecycle for Federal customers.
• Lead FedRAMP-aligned onboarding engagements.
• Serve as the primary coordinator across Engineering, SRE, NOC, SOC, Security, and Compliance teams.
• Drive onboarding meeting cadence.
• Manage detailed, multi-workstream project plans.
• Identify risks related to FedRAMP controls or operational gaps.
• Act as a technical and operational advisor to customers.
• Coordinate external stakeholders for technical deep dives and readiness assessments.
• Ensure onboarding artifacts are complete and auditable.
• Ensure customer environments are integrated into SRE, NOC, and SOC workflows.

Required qualifications

• 3+ years of experience managing complex technical implementations in regulated or compliance-driven environments.
• Direct experience supporting or onboarding customers into FedRAMP-authorized, government, or highly regulated cloud environments.
• Strong background working with or alongside SRE, NOC, or SOC teams.
• Proven ability to manage multi-threaded programs with customer-facing responsibilities.
• Solid understanding of cloud platforms (AWS, Azure, or GCP) and production SaaS environments.
• Ability to translate compliance, security, and operational requirements into clear project plans and deliverables.
• Excellent communication skills.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience

Nice to have

• Hands-on experience with FedRAMP Moderate or High environments and NIST 800-53 controls.
• Experience onboarding customers into 24x7 monitored environments supported by NOC/SOC/SRE teams.
• Familiarity with compliance frameworks such as SOC 2, HIPAA, or ISO 27001.
• Technical program management or project management certifications (PMP, CSM, etc.).
• Cloud certifications (AWS, Azure, or GCP).
• Understanding of infrastructure-as-code, DevOps, and reliability engineering concepts.
• Strong risk management instincts.

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• unlimited PTO
• employee funded 401k plan

Before you apply

• Requires U.S. citizenship.
• Dual citizenship is not permitted.
• Must be able to provide documentation verifying sole U.S. citizenship status.
• Offer is contingent upon successful completion of pre-employment screenings, including a background check.

About the company

Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions.