Director, Customer & Community Marketing

The role

The Director of Customer and Community Marketing leads the execution of customer marketing and engagement programs. This person manages customer launch plans, produces customer stories and videos, and supports sales through program presentations. The role involves coordinating with Sales, Marketing, and Customer Success to drive retention and advocacy.

What you will do

• Manage customer launch and campaign plans, calendars, deliverables, and approvals.
• Review and manage joint press releases and social announcements.
• Conduct and produce customer stories and video interviews, including traveling to customer sites.
• Coordinate messaging across Marketing, Sales, and Customer Success.
• Manage customer participation in KnoXchange.
• Join prospect sales calls to present the complimentary go-to-market program.
• Deliver customer presentations and communications to keep customers engaged.
• Build and sustain relationships with customers after Sales handoff.
• Lead Voice of the Customer activities.
• Manage all customer engagement in Monday.com and handle administrative work.

Required qualifications

• 5-7+ years of demonstrated success in B2B customer marketing, customer engagement, or customer success roles.
• Exceptional, refined communication skills, written and verbal.
• Executive presence, maturity, and sound judgment.
• Hands-on experience producing customer stories and video interviews.
• Experience managing co-marketing programs.
• Confident, polished presenter.
• Strong organizational and project management skills.
• Experience using Monday.com, HubSpot, FullEnrich, LinkedIn, Sprout Social, Google Analytics, Webflow, Slack, and Teams.
• Ability to analyze and report program performance.
• Excellent writing and editing skills.
• Ability to work independently and collaborate in a fast-paced, dispersed environment.
• Willingness and ability to travel for in-person customer video interviews.

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• unlimited PTO
• employee funded 401k plan

Before you apply

• Requires U.S. citizenship.
• Dual citizenship is not permitted.
• Must be able to provide documentation verifying sole U.S. citizenship status.
• Offer is contingent upon successful completion of pre-employment screenings, including a background check.

About the company

Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions.