Technical Account Manager II (Fed Ramp)

The role

You will own strategic customer relationships for Enterprise customers in a FedRAMP-authorized cloud environment. You will act as a primary customer advocate and advisor to ensure operational success and alignment with platform standards.

What you will do

• Own ongoing customer relationships following implementation and production go-live.
• Serve as the primary operational and strategic point of contact for customer accounts.
• Advise customers on operational best practices, process adherence, and platform adoption strategies.
• Coordinate cross-functional teams during operational incidents, escalations, and customer-impacting events.
• Drive customer meeting cadence, operational reviews, and executive status updates.
• Ensure customers align with Knox operational expectations, SLAs, incident response procedures, and change management processes.
• Identify customer risks, operational gaps, or adoption concerns and proactively drive mitigation plans.
• Partner with TIMs and Engineering teams to ensure continuity between implementation and long-term operations.
• Advocate for customer needs internally while balancing platform standards and operational scalability.
• Support continuous improvement initiatives related to customer operations, service delivery, and customer experience.

Required qualifications

• 5+ years total experience, including 3+ years of direct FedRAMP/RMF or federal authorization experience.
• 5+ years of experience in FedRAMP, federal cybersecurity/compliance, RMF, ISSO/ISSM functions, security assessment/audit, cloud operations, technical account management, or related roles.
• 3+ years of direct experience supporting FedRAMP authorization, RMF, and/or ongoing authorization and ConMon activities.
• Demonstrated experience supporting an organization through authorization activities, including SSP/control documentation, evidence development, assessment readiness, POA&M management, ConMon, annual a
• Strong working knowledge of FedRAMP, NIST RMF, NIST SP 800-53, and shared responsibility in cloud environments.
• Experience translating technical, security, and compliance requirements into clear guidance for customers and business stakeholders.
• Experience working directly with federal agencies, CSPs, 3PAOs, ISSOs/ISSMs, AOs, or similar authorization stakeholders.
• Understanding of federal cloud procurement and how FedRAMP authorization supports agency adoption, security review, and ATO processes.
• Experience independently managing customer relationships, competing priorities, escalations, and cross-functional technical workstreams.
• Strong executive and technical communication skills.

Nice to have

• Experience with AWS, Azure, or GCP

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• unlimited PTO
• employee funded 401k plan

Before you apply

• Requires U.S. citizenship.
• Dual citizenship is not permitted.
• Must be able to provide documentation verifying sole U.S. citizenship status.
• Offer is contingent upon successful completion of pre-employment screenings, including a background check.

About the company

Knox runs the largest Federal & DoW managed cloud, building and operating secure cloud and AI environments that support the U.S. government’s most critical missions.